Customers

How do I apply for Water Service?

It is CUD policy that customers must come into the office to apply for service. An agreement for service form will need to be signed by the customer. A onetime non refundable administrative fee will be included on the first water bill.

Required Information

  1. Billing Name
  2. Property Address - if new, Lot Number and Subdivision
  3. Billing Address if different from property
  4. Daytime Phone Number
  5. Two types of identification with one being a photo ID (example: driver's license and social security card.)
  6. Date service is to be connected
  7. If rental - landlord info required and copy of lease

What if I forget to pay?

To maintain a good credit rating, you should pay your bill before disconnection date noted on bottom of bill. We give you every opportunity to settle your account. We do not like to shut off service to our customers, but if your account remains unpaid, we will have no other alternative. If you have a serious problem paying your bill, please call us.

Returned Checks

A fee is charged for all returned checks. You will be notified via mail. Cash or money order will be required to pay for returned check.

Payment Arrangements

Payment arrangements can be made in the office before disconnection date.

Delinquency Fees

The due date printed on each bill is the date in which current charges are due. Any unpaid amount outstanding the day after the due date will be assessed a 10% delinquency fee.

Disconnection

Your water will be disconnected if you fail to pay your bill. If you want your water disconnected for any other reason, please contact CUD either by phone or in person during normal business hours.

Reinstatement (after disconnection)

Once service has been disconnected due to non-payment, the full balance (plus any service charges) must be paid before service can be reinstated.

What does the “minus” sign mean on my bill?

A minus sign indicates you have a credit balance and you do not need to make a payment.

Why do you need my current phone number?

If your account is past due, CUD has an automated calling system to place a courtesy reminder that your water service is scheduled for disconnection. CUD also notifies customers in case of leaks or emergencies.

Why are there so many different charges on my water bill?

As a service to our customers (those that have sewer charges), we include the sewer and drainage charges of the Murfreesboro Water and Sewer and Smyrna Utilities on our bills. By combining the bills, the three companies are able to reduce billing, postage and handling costs. 

Can I receive an electronic bill?